The homepage resolves, connects, returns HTTP 200 OK, exposes a canonical URL, and is not blocked by robots.txt.
Signal weight
20/20
Pass
Evidence
- url
- https://intercom.com/
- finalUrl
- https://www.intercom.com/
- status
- 200
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Public technical readiness report
www.intercom.comTechnical readinessAI-Ready
This site is technically ready for AI crawlers to read.
Key strengths include homepage access and AI guidance file, while crawler policy and page structure need attention.
Recommended next step
fix the crawler policy file syntax issues so each rule uses Field: value format, directives appear under a User-agent, and Sitemap entries use absolute URLs.
// score breakdown
Points by check
8 checks
Crawlability20/20PASS
Robots.txt7.5/15WARN
llms.txt15/15PASS
Sitemap10/10PASS
Markdown support15/15PASS
Semantic HTML7.1/10WARN
Structured data10/10PASS
Content signals5/5PASS
6pass2warn0fail
Overall score
90/100
AI-ReadyNext step
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Public link
llmscan.dev/scan/Bx9aJIVxx08RbRzJr0tcy
Technical checks
8 readiness signals
Fix bundle
4 copy-ready files
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AI-Ready
Score
90/100
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See weekly tracking// signal breakdown
8 signals AI systems depend on
The robots.txt file was found, but it contains formatting issues.
Signal weight
8/15
Warn
Evidence
- robotsTxtUrl
- https://www.intercom.com/robots.txt
- exists
- true
- rawRobotsTxt
- User-agent: * Disallow: /api/ Disallow: /assets/books Disallow: /early-stage/* Disallow: /blogtest Disallow: /beta/* Disallow: /roi/* Disallow: /legacy-drlp/* Content-Signal: ai-train=yes, ai-input=yes, search=yes Sitemap: https://www.intercom.com/sitemap.xml
Recommendation
Next step: Fix robots.txt syntax issues so each rule uses Field: value ...
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The llms.txt file was found and includes the expected text, length, heading, and URL signals.
Signal weight
15/15
Pass
Evidence
- llmsTxtUrl
- https://www.intercom.com/llms.txt
- present
- true
- accessible
- true
The sitemap index is valid and the checked child sitemap contains URL entries.
Signal weight
10/10
Pass
Evidence
- sitemapUrl
- https://www.intercom.com/sitemap.xml
- sitemapUrls
- [https://www.intercom.com/sitemap.xml]
- robotsSitemapUrls
- []
The homepage returns markdown content when requested with Accept: text/markdown, giving AI systems a cleaner text representation with less navigation chrome to parse.
Signal weight
15/15
Pass
Evidence
- url
- https://www.intercom.com/
- acceptHeader
- text/markdown
- status
- 200
The homepage has some semantic HTML signals, but one or more title, metadata, heading, landmark, content, or link text checks need improvement.
Signal weight
7/10
Warn
Evidence
- url
- https://www.intercom.com/
- quality
- partial
- score
- 71
Recommendation
Next step: Shorten the meta description to 160 characters or fewer. Add...
Full recommendation unlocks with email
Valid JSON-LD structured data was found with core Organization or WebSite schema.org types.
Signal weight
10/10
Pass
Evidence
- url
- https://www.intercom.com/
- quality
- good
- hasStructuredData
- true
AI content usage signals detected via Content-Signal robots.txt directives.
Signal weight
5/5
Pass
Evidence
- url
- https://www.intercom.com/
- hasContentSignals
- true
- hasContentSignalHeader
- false
Recommendation
Next step: Consider adding Content-Signal HTTP header, AI-specific head...
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Next step
Readable is not the same as recommended
This score was measured once, on Oct 6, 2026, and shows whether AI can read the site. Paid weekly tracking shows whether AI assistants actually mention it.
// generated fixes
Downloadable fix files
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llms.txtMarkdown
# Intercom | A complete system for human and AI customer service > Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before. This llms.txt file summarizes the public, canonical resources that AI assistants and crawlers should use to understand this site. ## Site Overview - Canonical URL: https://www.intercom.com/- Site type: web siterobots.txtTXT
# robots.txt additions# Copy these blocks into the existing robots.txt file. Keep current rules unless a note calls out a conflicting Disallow. # AI crawler access# Add explicit Allow rules for AI crawlers so public content permissions are clear.User-agent: GPTBotAllow: / User-agent: ChatGPT-UserAllow: /schema.jsonJSON
{ "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://www.intercom.com/#organization", "name": "Intercom | A complete system for human and AI customer service", "description": "Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.", "url": "https://www.intercom.com/", "logo": "https://www.intercom.com/intercom-marketing-site/favicons/favicon.ico",head metaHTML
# Content-Signal recommendations Use these directives to make AI-use preferences explicit for compliant crawlers and AI systems. They are advisory signals, so keep them aligned with robots.txt, terms, and access controls. ## Recommended values - ai-train=no: AI model training, fine-tuning, and dataset creation.- search=yes: AI search indexing, snippets, and discovery.- ai-input=yes: AI answer grounding, retrieval, and generated-response context.Next step
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