This Privacy Policy describes how LLM Scan (“we”, “us”, or “our”) collects, uses, and shares information about you when you use our services.
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Account information: name, email address, and password when you register.
- Payment information: billing address and payment method details, processed securely through our payment provider.
- Usage data: information about how you interact with our services, including log data, device information, and IP address.
- Website scan data: URLs you submit, public page content retrieved for scans, scan results, issue details, and generated recommendations or fix drafts.
- AI visibility data: when you configure tracking, the prompt text, market, selected providers, returned answers, detected mentions, citations, and provider errors.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send related information.
- Send technical notices, updates, and support messages.
- Respond to your comments and questions.
- Understand product usage and improve the service, subject to your analytics choice.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: with vendors who process data to provide the service, such as infrastructure and email providers, Stripe for billing, and DataForSEO when an AI visibility query is run. The provider receives the information needed to perform its role; for AI visibility this can include the prompt and selected market.
- Optional analytics: Umami and Datafast analytics load only after you accept analytics in the cookie banner. If you decline, those scripts are not loaded.
- Legal requirements: when required by law or to protect our rights, property, or safety.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
Data Retention
We keep account and service data while needed to operate the account, provide requested features, meet legal obligations, and resolve disputes. Retention can vary by data type and workspace settings. You can request access or deletion by contacting us; some records may need to be retained where the law requires it.
Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
Cookies
Essential browser storage supports sign-in and remembers your analytics choice. Optional analytics scripts load only after you select Accept in the cookie banner; selecting Decline prevents them from loading. See our Cookie Policy for details.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict processing of your information.
- Data portability.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “last updated” date.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@llmscan.dev.